Return and refund policies

E_MAY is an e-commerce company, we specialize in delivering an exceptional online shopping experience, offering a wide range of high-quality products across multiple industries. Whether you're looking for fashion, electronics, home goods, beauty products, or unique gifts, we provide our customers with an extensive selection that combines convenience, quality, and affordability.

Founded in 2024, E-MAY was built with a simple goal: to provide consumers with a seamless, efficient, and enjoyable online shopping experience. We are a passionate team of innovators, designers, and business professionals dedicated to creating an online marketplace that is as dynamic and diverse as the customers we serve.

Our platform makes it easy for consumers to browse, discover, and purchase products with confidence. From trending items to everyday essentials, we’re committed to offering our customers a vast selection of products sourced from top manufacturers and trusted suppliers.

 At E-MAY, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we are here to help. Our Return and Refund Policy is designed to ensure that your shopping experience is smooth, transparent, and hassle-free.

1. Returns

Eligibility for Returns

You can return your item(s) within [number of days] days from the date of delivery, provided the following conditions are met:

• The item must be unused, in its original condition, and with all original packaging, labels, and accessories still intact.
• Items that are opened, used, or damaged (unless due to shipping) are not eligible for return.
• Certain items are non-returnable for hygiene, safety, or legal reasons. These may include but are not limited to:
• Personal care products
• Health and beauty items
• Underwear and swimwear
• Custom or personalized items

How to Return an Item

1. Contact Us: Please contact our Customer Service team to initiate a return. Be sure to provide your order number and the item(s) you wish to return.
2. Return Authorization: You will receive a Return Authorization (RA) number and instructions on how to return the item. Please ensure that the RA number is included with your returned item to process your return quickly.
3. Return Shipping: You are responsible for the return shipping cost, unless the item is defective, damaged, or you received the wrong item. We recommend using a trackable shipping service or purchasing shipping insurance for returns over [amount], as we cannot guarantee that we will receive your returned item.

Return Address

Once you receive your RA number, please send your return to the following address:

E-MAY Company
300 Trailhouse Ln Apt 2026, Forney, Texas, United States 75126

2. Refunds

Eligibility for Refunds

Refunds will only be processed if:

• The item(s) is returned within the eligible return window of 30 days.
• The returned items meet our return conditions (unused, unopened, etc.).
• A refund request has been approved.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will issue your refund using the original payment method. Please note that, depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Products marked as "Final Sale"
• Digital products or gift cards
• Custom or personalized products

3. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the item you want. Your refund will be processed once the return is approved.

4. Defective or Damaged Items

If your item arrives damaged, defective, or if we sent you the wrong product, we sincerely apologize for the inconvenience. Please contact our Customer Service team immediately at [customer service email or phone number] with the following:

• Your order number
• Photos of the damaged or defective item and packaging
• A description of the issue

We will either send you a replacement or issue a full refund for the item, including return shipping costs. You will not be responsible for return shipping in this case.

5. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank or credit card statement to ensure the refund hasn’t been processed. If it hasn’t appeared, contact your bank or credit card provider, as there may be a processing delay.

If you’ve done all of this and still have not received your refund, please contact us at [customer service email or phone number], and we’ll be happy to assist you.

6. Cancellations

Orders can only be canceled within 2 hours after purchase. After this period, the order will be processed and shipped. If you wish to cancel an order, please contact our Customer Service team as soon as possible.

7. Customer Support

If you have any questions regarding our Return and Refund Policy, please don’t hesitate to contact us at:

• Email: emay.mdcorporation@gmail.com
• Phone: +1 (469) 799 7899