Shipping info

1. Shipping Methods

We offer various shipping options to accommodate your needs:

• Standard Shipping: This is our most economical option, with delivery typically taking 3 – 5 business days depending on your location.
• Express Shipping: For faster delivery, we offer express shipping, which typically arrives within 3 business days. This option may be available for select items and locations.
• International Shipping: We also offer shipping to select international destinations. Please note that international shipping times and costs may vary based on the destination country.

Please note that for certain products, shipping options may vary, and tracking may not always be available for the final leg of the delivery when packages are handed over to local carriers.

2. Shipping Address

• Accurate Address Required: Please ensure that your shipping address is correct and complete to avoid delays. Any issues with the address may result in a delay or return of the package.
• P.O. Boxes: We accept P.O. boxes as a shipping address for certain items, but some products (such as large items or those shipped via private carriers) may require a physical address.
• Restricted Areas: We are unable to ship to security-restricted areas, including military bases and certain remote locations.

3. Processing Time

• Order Confirmation: Once your order is placed and payment is successfully processed, you will receive an order confirmation email outlining the expected shipping time frame and cost.
• Order Processing: Our warehouse typically requires 1-3 business days to process and prepare your order for shipment. You will receive a shipping notification once your order has been dispatched.

4. Shipping Time and Costs

• Estimated Delivery Time: The estimated delivery time will be shown at checkout and on your order confirmation page. Please note that actual delivery times may vary based on external factors such as weather, holidays, and carrier delays.
• Shipping Costs: Shipping fees will be calculated during checkout based on the shipping method selected, as well as the size, weight, and destination of your order.
• Free Shipping Offers: We may offer free shipping promotions on certain orders or items. Check our website for details on any current offers.

5. Tracking Your Order

Once your order is shipped, we will send you an email with tracking information. You can track your package in real-time via the provided tracking number. Please note that once packages are handed over to local carriers, tracking updates may not be immediately available.

You can also view the status of your shipment under the "Order History" section of your account.

6. Delivery Delays and External Factors

While we aim to deliver your order within the estimated time frame, please be aware that factors beyond our control, such as bad weather, flight delays, or customs processing (for international orders), may affect the delivery schedule. In such cases, we recommend checking your tracking information for the most up-to-date status.

7. Delivery Issues

• Missing Packages: If your package does not arrive on the expected delivery date or tracking shows that it was delivered but you have not received it, please contact our customer service team within 90 days of the order date. We will assist you in locating your package or processing a refund if necessary.
• Incorrect Addresses: If an incorrect address is provided and the package is undeliverable, the order may be returned to us, and additional shipping charges may apply to resend the package to the correct address.

8. International Orders

• Customs and Duties: For international orders, please note that customs duties, taxes, or other import charges may apply when the package arrives in your country. These fees are the responsibility of the recipient.
• International Shipping Times: International orders may take longer to arrive, depending on your location and local customs processing times.

9. Cancellations and Modifications

Once an order is placed and processed, we are unable to modify or cancel the order. If you need to change your order, please contact our customer service team as soon as possible. However, changes are only possible before the order is processed for shipment.